Ongoing Operations

The Little Things - Texting L.png

The beauty of software is that it is never truly "complete". Whether you just launched your MVP or you've been operational for years, attention is needed to maintain your existing software, sustain your business, and obtain new customers and markets.

Our Ongoing Operations team boasts a broad skillset - we will custom build a team to best support your business needs.

What is the Purpose of an Ongoing Operations Team?

MAINTAIN

Software won't update itself. We fix bugs, patch security updates, and ensure your software continues to work in the way you intended.

SUSTAIN

We support your teams as you grow. We ensure needs are documented and all areas of your business have the support they need to smoothly function.

OBTAIN

Looking to acquire feedback, funding, or customers? We help set you up for success and offer presence in pitches.

Ongoing Operations Services

FRACTIONAL CTO

Our leadership joins calls and meetings with your potential investors, advisors, customers, and qualified leads to help seal the deal.

DATABASE EXPORTS

We support sales and marketing efforts by providing data exports to enhance day-to-day operations.

SUPPORT & ONBOARDING

We investigate customer support requests and assist in provisioning and onboarding new customer accounts.

INFRASTRUCTURE & APPLICATION MONITORING & MANAGEMENT

Our DevOps team monitors your servers and applications for errors and ensure uptime as you scale. We ensure everything is up to date and patch any known security vulnerabilities.

PRODUCT MANAGEMENT & BACKLOG ROADMAPPING

Our Product Team maintains a backlog of new features and improvements identified in the field and uses time estimates from the Engineering Team to assemble an accurate roadmap.

CUSTOMER FEEDBACK

We assist in the survey process including the development of questionnaires and management of focus group sessions to attain actionable feedback.

FIX CRITICAL BUGS

We work with you to rate the severity of bugs and our Engineering Team will investigate their root cause and resolve critical bugs.

UX/UI CONCEPT DESIGN

We create high fidelity designs, be they concept slides for a pitch deck or layout for new features.

...AND MORE!

Let us know what your needs are and we can customize a package to fit your business.