The beauty of software is that it is never truly "complete." Whether you just launched your MVP or you've been operational for years, attention is needed to maintain your existing software, sustain your business, and obtain new customers and markets.
Our Ongoing Operations team boasts a broad skillset - we will custom-build a team to effectively meet your business needs.
What is the Purpose of an Ongoing Operations Team?
MAINTAIN
Software doesn't update itself. We fix bugs, patch security updates, and ensure your software continues to work as intended.
SUSTAIN
We support your teams as you grow. We ensure needs are documented, and all areas of your business have the support they need to function smoothly.
OBTAIN
Looking to acquire feedback, funding, or customers? We help set you up for success and offer support during pitches.
Ongoing Operations Services
FRACTIONAL CTO
Our leadership joins calls and meetings with your potential investors, advisors, customers, and qualified leads to help land the deal.
DATABASE EXPORTS
We support sales and marketing efforts by providing data to enhance day-to-day operations.
SUPPORT & ONBOARDING
We investigate customer support requests and assist in provisioning and onboarding new customer accounts.
INFRASTRUCTURE & APPLICATION MONITORING & MANAGEMENT
Our DevOps team monitors your servers and applications for errors and ensures uptime as you scale. We ensure everything is up to date and patch any known security vulnerabilities.
PRODUCT MANAGEMENT & BACKLOG ROADMAPPING
Our Product Team maintains a backlog of new features and improvements identified in the field. They use time estimates from our Engineering Team to assemble an accurate roadmap.
CUSTOMER FEEDBACK
We assist in the survey process, including developing questionnaires and managing focus group sessions to attain actionable feedback.
FIX CRITICAL BUGS
We work with you to rate the severity of bugs, and our Engineering Team will investigate their root cause and resolve critical bugs.
UX/UI CONCEPT DESIGN
We create high-fidelity designs. From concept slides for a pitch deck to layouts for new features, we've got your design needs covered.
...AND MORE!
Not seeing what you need? Schedule a call to discuss your business' needs and we can customize a package to fit them!
